Customer Experience
In one of Warren Buffet's speech on how to have a successful business, he urged his audience to make a friend out of every customer. Some of his pointers: 1. Don't worry about things we cannot control or change, but one thing we could change is customer experience. We want the customer to think of our company the moment they need a product in that area. For example, if you want to have fried chicken, who do you think of? 2. In order to provide good customer experience, we need to first give our employees good experience. If I am good, having just one of me is not enough for the company to succeed. We need to learn to multiply ourselves. Meaning, impart essential skills and values to the employees, ensuring they are happy working for us, and that they think like us. 3. Surround oneself with people better than us. This way, we learn good practices, and we get challenged to do better. 4. Ask ourselves, what speciality can we bring to th...