Exceeding Expectations

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Was at a seminar many years back, learning from interior designer Steve Chiu (Creative Director of Pencilbox Interior Design Partnership Pte Ltd).

He gave many anecdotes and examples of how we should be inspired and fired up to be the best in what we do.  One thing caught my attention : Don't just follow the client's design brief (or our boss' instructions).  Exceed his expectations.

Very often, we do what our boss or client asks for.  This is not enough, according to Steve.  We should instead wow them.  For example, when we submit year-end review on our unit's work, don't just stop at reviewing, but propose concrete plans on improvement/enhancement for the following year.  

Some other things he said:

- Don't try to start with being original.  Just try to be good.

- Don't give up if the idea fails.  Keep going. Good stuffs don't usually come on the first try.

- Be daring.  You will never succeed if you stay in your comfort zone.

- Communicate effectively.  When your clients/boss don't understand you, it doesn't matter how good you are.
  


Thank you, WJ, for allowing me to use this picture.


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